"Employees always perform better when given a say in determining the boundaries of their roles within a company."
Discuss the extent to which you agree or disagree with the opinion stated above. Support your views with reasons and/or examples from your own experience, observations, or reading.
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I agree to the view that employees have a higher chance of performing better when given a say in determining the boundaries of their roles within a company. However, such freedom may not always result in better performance. Every employee is interested in putting his or her best foot forward, in ensuring the job gets completed to the satisfaction of the employer. In his own interest, the employee would like to earn the recognition of the employer. This means that employees would do well to work on tasks that enable them to utilise their strengths rather than expose their weaknesses. When strengths are being utilised, the best output follows naturally. Therefore, the first step in eliciting a higher level of performance from employees would be to ensure they are playing to their strengths, by allocating them tasks where they can do so.
There is more than one way, in my opinion, of bringing employees strengths to the fore. Allowing them to have a say in determining their work would ensure they naturally drift towards and choose those tasks that they perceive are tailor-made for them. This also ensures the employer gets to know first-hand where the interest of the employee lie - this may not always be reflected appropriately in the curriculum vitae of a new employee. Thereby, the right role is established for a given employee.
Once the right role is established, the task of determining the boundaries of the role is purely dependent on the interest of the employee in stretching the given boundary in any direction that he or she feels comfortable, and works to the advantage of the company. By not restricting the employee to stretch this boundary, at the least we may ensure that further strengths of the employee come to the fore. It may also help in plug the gap in the competencies of co-workers, if the employee can fill in for their inabilities and lapses. This certainly would result in more contribution and therefore higher performance of the employee.
Ultimately, best performance results when ability meets need and there is a sense of responsibility that fuels performance. There have been several important strides made in industry due to the superior abilities of employees. Steve Jobs and Bill Gates are two examples that immediately come to my mind - people like them have set their own boundaries, thereby extending the boundaries of the industry and drastically changing the lifestyle of many people in the world with their inventions. More closer, I have in my personal experience also observed that more the responsibility given to an employee, more responsible does he or she become - this ensures a superior performance, if not the best.
Having supported the idea of giving a say to employees in determining their role, however, employees that are wayward and not really interested in doing the job, who are solely there to earn a salary, may not really make the most of an opportunity to define their own roles. For such employees, it may be better to define their role and set the expectations from them very clearly, so that employers can at least ensure a minimum level of performance towards achieving the company's objectives. In sum, I agree employees would almost always perform better given more say on their roles - the exceptions to that rule are few and far between.